Shipping Policy
Last Updated: October 27, 2026
Refloreo works to make the delivery process clear from checkout to arrival. The shipping information below applies to purchases placed at https://refloreo.com and should be read together with the shipping options displayed at checkout.
Preparing Your Order
After successful payment confirmation, most orders are prepared for dispatch within 1–3 business days. Business days generally exclude weekends and public holidays.
Processing can take longer during high-volume periods or when an order requires additional verification. If a material delay occurs, we will provide an update where reasonably practicable.
Estimated Transit Times
Once dispatched, the estimated carrier transit times are:
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United States: approximately 7–15 business days.
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Other supported international destinations: approximately 10–25 business days.
These are transit estimates, not guaranteed arrival dates, and do not include the order-processing period.
Customs reviews, transport disruption, local carrier capacity, weather and destination-specific conditions can affect delivery. Where a legally required delivery deadline applies, we will honor the corresponding customer rights.
Shipping Charges and Destinations
Available destinations and shipping options are determined during checkout.
Any shipping charges payable to Refloreo will be presented before you confirm payment. We do not promise delivery to destinations that are unavailable in checkout.
Dispatch Notices and Tracking
If tracking is available for your service, you will receive shipment details at the email address provided with your order.
Carrier scans may take time to appear after dispatch. For tracking assistance, write to support@refloreo.com and include your order number.
Customs and Import Charges
For cross-border deliveries, local authorities may assess duties, taxes or import-related charges.
The allocation of these amounts will depend on the checkout disclosure, shipping arrangement and applicable law. We will not use this section to exclude customer rights that cannot lawfully be waived.
Address Changes and Delivery Issues
Please confirm the recipient name, address, postal code and telephone number at checkout.
If an address correction is needed, email support@refloreo.com promptly. We will try to assist before dispatch, but cannot promise that a carrier can reroute a parcel already in transit.
If an order is missing, significantly delayed or marked delivered but not received, contact us so we can review the tracking and available remedies.
Shipping Contact
Refloreo is operated by Dongguan Bailan Trading Co., Ltd.
Registered Business Address: Room 403, No. 8 Yongmao North Road, Shatian Town, Dongguan City, Guangdong Province, China
Email: support@refloreo.com
Website: https://refloreo.com